OUR VISITOR CHARTER

 

WELCOME BACK TO NATIONAL MINING MUSEUM SCOTLAND.

We want to make sure that everyone has a safe and enjoyable visit.

To help ensure the safety and well-being of our visitors, staff and volunteers please read the following information before your visit.

We have conducted robust risk assessments and carried out the following measures:

1. Introduced social distancing measures, hand sanitisers and PPE to help ensure everyone can safely enjoy the museum.
2. Created an online booking system to enable visitors to book in advance, secure a specific time slot and reduce contact with others.
3. Adapted the museums visitor offer to safeguard staff and allow visitors to enjoy their visit while learning about the heritage of the site.
4. Created a one-way system throughout the museum and closed function rooms.
5. Carried out thorough cleaning throughout the museum in preparation for re-opening.
6. Reduced the capacity in the toilets to enable social distancing.
7. Adopted a new cleaning regime with special attention paid to high contact areas such as toilets, doorways, handles and banisters.
8. Employed strict procedures for our staff and volunteers, including regular hand sanitising/washing and face coverings.
9. Adapted our café and retail offer to enable social distancing and reduce contact with touch points.
10. Created a new outside picnic space for visitors.

In addition, and in accordance with government guidance, we have a track and trace system in place for our visitors.  The data is collected through our online ticketing system where we keep a record of visitors contact details.  Cafe users will be asked to complete their details via a QR code prior to ordering their food.

 

In return, we kindly ask our visitors to:

1. Stay away if you show any symptoms associated with Covid-19.
2. Book your ticket in advance.
3. Wear a face covering 
4. Use the hand sanitisers around the museum and sanitise your hands on arrival.
5. Maintain a safe distance between you and others.
6. Please queue where indicated.
7. Pay contactless if possible.
8. Refrain from touching cases and other surfaces.
9. Limit touching shop stock when viewing our products.
10. Follow guidance when accessing the toilets.

A pdf of our Visitor Charter can be downloaded here

Thank you for your support and we hope you enjoy your visit.