We deal with enquiries by phone, fax and by e-mail.
We are located on the A7 in Newtongrange.
The nearest bus stop is right outside our gates.
The Borders Railway service runs from Edinburgh Waverley to Tweedbank and stops at Newtongrange Station. From Newtongrange Station an accessible pathway, signposted National Mining Museum Scotland, leads visitors to the museum.
The museum has 2 manual wheelchairs which can be booked either in advance of your visit or on arrival at reception.
Arrival and Car Parking Facilities
There is a large FREE car park on site with disabled visitor spaces and a ramp leading to the main reception area.
There is a drop-off zone directly outside the main doors of the museum.
Main Entrance, Reception, Gift Shop & Cafe
There is level access at the main reception.
The double entrance doors are automatic in operation and have an opening width of 1.7 metres.
The reception area is well lit.
There is a low level counter at reception.
There is level access from the main reception to the gift shop, café and toilets.
The gift shop and café have low level counters.
Staff will be pleased to assist disabled visitors as may be necessary.
Public Areas – General
Access between floors is by stairs and by lifts.
Stair cases all have handrails both sides.
The lifts are large enough for most power operated wheelchairs.
A hearing loop system is in use through the exhibition floors.
Baby changing facilities are available in the disabled visitors’ toilets.
Guide and assistance dogs are welcome – no non-working dogs please.
All public parts of the museum are fully accessible with the exception of the Winding Engine House.
The layout is spacious and there is ample room for wheelchairs throughout the public areas.
Foldable/portable walking stick seats are available on request.
Red flashing beacons light up when the fire alarm sounds.
Disabled visitors’ toilets are available in the café area on the ground floor, in the 1st floor exhibition area and the 2nd floor behind the lamp room.
The disabled visitors’ toilets are purpose-built unisex facilities.
An emergency alarm is provided in the toilets.
Doors open outwards.
All taps are easy to use and do not require an ability to grip.
A coat hook and low level mirror are provided.
Picnic tables at the front of the museum are fully accessible.
Children’s play area is accessible to wheelchair users.
Conference & Meeting Space (The Old Power House)
The museum holds conferences, weddings and special events in the Old Power House.
The Old Power House is accessible from the main reception area via a ramp.
We welcome your feedback to help us continuously improve the services we offer. If you have any comments please get in touch on 0131 663 7519 or by email at email@example.com.